Refund policy
Thank you for shopping at AdeSmart African Market. We appreciate your business and strive to provide exceptional customer satisfaction with every purchase. Please read our policy carefully to understand your rights and obligations regarding returns and refunds.
1. Returns
1.1. We accept returns within 5 days of the delivery date, provided the item is unused and in its original packaging.
1.2. To initiate a return, please contact our customer service team at shopadesmart@gmail.com within the specified return period. Please provide your order number and details about the product you wish to return.
1.3. Returns for items that have been opened, used, or are beyond 5 days of delivery will not be accepted.
2. Refunds
2.1. We offer refunds for eligible items within 5 days of the delivery date.
2.2. Refunds will be issued to the original payment method used during the purchase.
2.3. Please note that refunds are not applicable for the following:
- Food items
- Promotional items
- Discounted items
3. Damaged or Defective Items
3.1. If you receive a damaged or defective item, please contact us immediately before 5 days to arrange for a replacement or refund.
3.2. We may require photo evidence of the damage or defect before processing your request.
4. Exchanges
4.1. We do not offer exchanges at this time. If you need a different item, size, or color, please initiate a return for the unwanted item and place a new order for the desired item.
5. Exceptions
5.1. Certain items are not eligible for return or refund, including:
- Opened or used items
- Items beyond 5 days of delivery
- Food items
- Promotional items
- Discounted items
6. Contact Us
If you have any questions about our return and refund policy, please contact us at shopadesmart@gmail.com. Our customer service team will be happy to assist you.